Shipping
When will my order ship?
Our processing time is 3-5 business days. Processing time is not the same as shipping time. Shipping time begins once your order has been checked in with USPS. We do not ship on major holidays (New Year Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas).
Is local pick-up an option?
As this is a military based business, local pick varies based on location.
Will I receive a tracking number?
You will receive a tracking number once your order has shipped. Please allow up to 48 hours for your tracking number to be updated by USPS.
Do you ship internationally?
At this time, we are only shipping to the U.S., Canada, and All Military Bases. Please join our mailing list for updates to shipping.
What if I input the wrong address?
It is your responsibility as the buyer, to ensure your address is correct. If you made a mistake, you can notify us via our ‘Contact’ page so we can update the shipping label, if possible. If your order has already shipped and is returned to us, we can invoice you for shipping and resend it once the address has been corrected.
What if I have a lost or stolen package?
Once an order has shipped and or has been marked as delivered to the address entered, we are no longer responsible for the package. Please contact USPS regarding the delivery.
Product
Why is my bar a different color?
Our bars are handcrafted and hand poured in small batches. The ingredients and potency will remain the same.
Why does my skin feel so “Squeaky” clean? Is something wrong with the soap?
Our bars are made with 100% natural ingredients (besides the fragrance oils in some bars) and it cleans your skin the natural way. The Lye in the soap can sometimes make the skin feel squeaky after washing. This is completely normal and common with cold process soap, you will just need to use a good moisturizer after washing.
How long does it take for backordered items to restock?
Restock times vary depending on the product and supplier, but on average, backordered items are restocked within 2-4 weeks. If there are any delays beyond this timeframe, we will notify you with an updated estimate. If you’d like to check the status of a specific item, please contact our support team.
Returns, Refunds and Exchanges
Due to the nature of our products, we do not accept returns or exchanges. No refunds will be issued. Please contact us if there is an issue with your purchase.
Can I cancel my order once it is placed?
Yes, however if your order has been processed and entered for shipment it can no longer be cancelled. You must cancel your order before it is processed.
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